Jorge Cazares
Product designer based in Chicago
Case studies
Designing safety under pressure
Designed a high-stakes consumer safety feature for the Verizon Family App, from competitive research through hi-fi; giving hundreds of thousands of users a reliable way to call for help when it matters most.
Designing an agentic experience
Designing a canvas-and-chat interface for an AI agent that carries marketing campaigns from brief to launch.
Getting help when you're stranded
Designed the roadside assistance experience for the Verizon Family App, unifying two legacy services into a single request flow for users who need help when their vehicle breaks down.
Rebuilding a diagram around users
Took an inherited process diagram spanning dozens of states and edge cases, identified key user segments, and rebuilt it as a set of clean user flows and a matrix the whole team could work from.
Untangling a cluttered navigation
Redesigned the core settings architecture for the Verizon Family App, restructuring a fragmented menu into a clear, scannable hierarchy that made account management feel intuitive for the first time.
A bit about me…
I’m Jorge, a second gen Mexican-American born and raised on the south side of Chicago. As a kid, I was drawn to electronics, cameras, video games and infatuated with the latest advances in consumer technology. Throughout middle school and junior high, you’d never find me without my Nintendo DS or iPod Touch.
I grew up playing baseball, basketball and soccer. Playing sports taught me the value of teamwork and pulling in the same direction — traits that are now at the forefront of my product design career.
I’ve worked across several cross-functional squads, led design on a $22M account, and shipped features to hundreds of thousands of users throughout my 5+ years of professional experience. The one thing that remains true is the value of people skills. Of course, being able to execute quickly and well on design work is important, but I believe what’s most important is being someone that others want to work alongside. This is the mindset that I bring to a team.